About Us -> Customer Comments
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"I dont know a whole lot about knifes. I contacted PremiumKnives.com and told them I was looking for an all-purpose, quality, inexpensive, pocketknife. They suggested CRKTs KISS knife. It is exactly what I was looking for and now I am never without it. Since then I have returned many times to purchase several more items. I can say that with out a doubt they have a great selection, good prices, and excellent customer service." Tim H.
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"I like to collect knifes so I was excited when I found PremiumKnives.com, but like everybody else I was kind of hesitant to do business with someone I had never heard of. So I decided to place a small test order with them. The test order arrived just as promised and expected, so I decided to purchase several of my Christmas gifts from them. I placed my order and within 24 hours of placement, customer service notified me that one of the items I had ordered was discontinued and they were having difficulty shipping it on time, they gave me an approximate delivery date and some unexpected news. Since the item was discontinued the price had been reduced and they were passing the savings along to me. I was thrilled, I had agreed to purchase the item at the original price and they were telling me that the price would be reduced even lower. Wow! I am a customer for life." Rob N.
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" After my husband purchased several cutlery items from PremiumKnives.com, I suggested that we take a look at what they had for the set of kitchen knives we had been wanting to buy. We finally settled on the J.A. Henckles Four-Star ten-piece set. When the set arrived, I contacted their customer service to find out how to use the sharpening steel included with my set. They walked me through the necessary steps." Angie N.
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"I ordered some early Christmas presents from PremiumKnives.com. I received an e-mail telling me my order would arrive by Thursday of the following week, much to my surprise my order actually arrived Tuesday of that week. I even received a follow up e-mail making sure I had received it and I was satisfied. Great customer service. I also liked the added surprise of the candy in the shipping carton. Thanks."
Dennis A.
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Following is an e-mail from a customer;
"I have a Boker pocket knife that needs to be repaired. Can you please tell
me where I can send it to get it repaired?" James L.
"James,
Thanks for visiting our website and online catalog.
Regarding your Boker repair - I would recommend contacting Boker via e-mail first. Their current information is as follows.
Boker USA, Inc.
1550 Balsam Street
Lakewood, CO USA 80215-3117
E-Mail: bokerusa@worldnet.att.net
Let me know if you think we should include this type of warranty information on our site. We are constantly adding new items and information. I would appreciate any comments you may have regarding our site. Hope this helps." PremiumKnives.com Customer Service
"Thanks for the quick response. I will email them right away. Yes, warranty
information would be a good thing to add to your website. I'm sure there are
others out there that have misplaced the small warranty sheet that came with
their knives and I have really had a hard time finding a valid address. Even
the store where my knife was bought, couldn't furnish me with an address.
Again, thanks for your help." James L.
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As a result of this e-mail we have added a manufacturer warranty and contact information page.
We would love to hear from you, please send us any comments or suggestions that you may have at service@premiumknives.com
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